Master the art of building a customer-centric strategy with help from TalkTalk’s Managing Director, Jonathan Kini.
As one of the UK’s leading B2B providers of broadband and data services, Jonathan has a track record of driving growth in senior roles at Virgin Media and Vodafone.
Discussions in the episode:
- The dangers of strategic misalignment
- Tried and tested strategies to increase your NPS score
- Weighing up the needs of the board in a customer-centric organization
- Increasing awareness of menopause in the workplace
- The interconnectivity between purpose and time spent
- How to make sure your leaders are asking the right questions