Building a Customer-Centric Strategy from TalkTalk’s MD

Master the art of building a customer-centric strategy with help from TalkTalk’s Managing Director, Jonathan Kini.

As one of the UK’s leading B2B providers of broadband and data services, Jonathan has a track record of driving growth in senior roles at Virgin Media and Vodafone.

Discussions in the episode:

• The dangers of strategic misalignment
• Tried and tested strategies to increase your NPS score
• Weighing up the needs of the board in a customer-centric organization
• Increasing awareness of menopause in the workplace
• The interconnectivity between purpose and time spent
• How to make sure your leaders are asking the right questions